Frequently Asked Questions
Everything you need to know about your glow.
Where does JLO BEAUTY ship?
Currently, we ship to all 50 U.S. states, as well as Puerto Rico, Guam, and the U.S. Virgin Islands. International shipping options are currently being expanded.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the container—even if it is empty—for a full refund of the purchase price, minus shipping and handling.
Are JLO BEAUTY products cruelty-free?
Yes, JLO BEAUTY is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover) as well as PayPal, Apple Pay, and Klarna for installment-based payments.
Are the products safe for sensitive skin?
Our products are formulated to be effective for all skin types. However, we always recommend reviewing the full ingredient list on the product page and performing a patch test before full application.